Shipping policy

Shipping Within Australia
Silent Flame ships Australia-wide via Australia Post.

Dispatch Time
All orders are packed and dispatched within 1–3 business days.

Delivery Time
Delivery timeframes depend on your location and Australia Post’s schedule.
Tracking information will be provided once your order has shipped.

Shipping Fees
Shipping rates are calculated at checkout based on your address.

Order Tracking
You will receive a tracking link via email once your parcel is on its way.

Delivery Issues
If your parcel is lost or delayed, please contact us so we can assist you.
Lost parcels are eligible for a replacement or refund.

Incorrect Address
Please ensure your shipping details are correct. Silent Flame is not responsible for parcels delivered to an incorrect address provided at checkout.